> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.spacesedu.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I enable camera permissions?

To utilize the full range of features in SpacesEDU, users must grant the application access to their device's camera and microphone. This article provides structured, step-by-step instructions for enabling these permissions across various browsers and mobile platforms.

###### Before You Start

* The first time you access the camera in SpacesEDU, a system prompt will appear.
* Select **Allow** to grant immediate access.
* If you previously selected "Block," or are encountering issues capturing media, you must manually update your settings using the instructions below.

![Screenshot of the Camera Permission Pop up](https://storage.crisp.chat/users/helpdesk/website/21ad99f637c5a000/895bbc0b-3671-4c84-92b1-520a9a_4le4ay.png)

If you have accidentally selected 'block,' or you are encountering issues with capturing photos or videos, follow the instructions for your device/browser below to update permissions.
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###### Updating Permissions by Browser

**Google Chrome (Windows / macOS)**
1. Log in to your [SpacesEDU account](https://app.spacesedu.com/).
2. Click the **lock icon** located on the left side of the address bar.
3. Select **Site settings**.
4. Locate **Camera** and **Microphone** in the list and set both to **Allow**.
5. Return to the SpacesEDU tab and **Reload** the page.

![Screenshot of the Lock icon on Chrome](https://storage.crisp.chat/users/helpdesk/website/cd871dd8523b4800/4f78f7b8-9262-4766-8579-dae025_1p7hxy9.png)
**Safari (macOS)**
1. Log in to your [SpacesEDU account](https://app.spacesedu.com/).
2. Click **Safari** in the top menu bar.
3. Select **Settings for this Website...**.
4. Set **Camera** and **Microphone** to **Allow**.
5. **Reload** the page.

**Safari (iPhone / iPad)**
1. Log in to your [SpacesEDU account](https://app.spacesedu.com/).
2. Tap the **aA** button in the address bar.
3. Select **Website Settings**.
4. Set **Camera** and **Microphone** to **Allow**.
5. Tap **Done** and **Reload** the page.

**Microsoft Edge (Windows)**
1. Log in to your [SpacesEDU account](https://app.spacesedu.com/).
2. Click the **lock icon** on the left side of the address bar.
3. Under **Permissions for this site**, set **Camera** and **Microphone** to **Allow**.
    * *Note: If these options are not visible, attempt to capture a photo or video within the app to trigger the prompt.*

![Screenshot of the Lock icon on Edge](https://storage.crisp.chat/users/helpdesk/website/7f2b2998225d9c00/df6f53b2-e96b-4d5d-a517-f39635_12io7sy.png)
---

###### Updating Permissions by Mobile App

**SpacesEDU App (Android)**
1. Open the **Settings** app on your device.
2. Select **Apps**.
3. Locate and select **SpacesEDU** from the application list.
4. Select **Permissions**.
5. Ensure **Camera** and **Microphone** are set to **Allow only while using the app**.
6. Reopen the SpacesEDU app.

**SpacesEDU App (iOS)**
1. Open the **Settings** app on your device.
2. Scroll down to the app list and select **SpacesEDU**.
3. Toggle **Microphone** and **Camera** to the **On** position under "Allow SpacesEDU to access."
4. Reopen the SpacesEDU app.
---

###### Good to Know

* **Hardware Verification:** If issues persist after updating software permissions, ensure your device's hardware is functioning correctly in other applications.
* **Technical Support:** If you require further assistance, please start a chat using the icon in the bottom left corner of your screen. When contacting support, specify your device type, browser, and whether you are using the mobile app.