> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.spacesedu.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I reset my password?

If you are unable to access your account, follow these structured steps to reset your password and restore access to the SpacesEDU platform.

###### Before You Start

* **Identify Your Login Method:** Determine if you use a standard email/password, Google SSO, or a school-provided Single Sign-On (SSO).
* **Verify Your Region:** Ensure you are accessing the correct regional URL for your account (Canada/International vs. United States).
* **Check Email Access:** Confirm you have access to the email address associated with your account to receive the reset link.
---

###### Steps to Reset Your Password

Follow these instructions for accounts created with a standard email and password:
![Screenshot of the Password Reset page](https://storage.crisp.chat/users/helpdesk/website/8ca9dae42e6a1800/faae277b-0416-4fe8-bab9-21c550_26rbr3.png)

1. Navigate to [spacesedu.com](https://spacesedu.com/).
2. Click **Log In** in the top right corner.
3. Select **Forgot Password?** on the login screen.
4. Enter your **email address** and click **Next**.
5. Open the **password reset link** sent to your email inbox.
6. Enter your **new password** and select **Next**.

You will be redirected to the login screen, where you can sign in using your updated credentials.
---

###### Login Methods and SSO

Password reset procedures vary depending on how your account was initially configured.
| Method | Instructions |
| ---- |
| **Email & Password** | Follow the standard reset steps outlined above. |
| **Google SSO** | If you use "Log in with Google," refer to [Google's Password Reset Instructions](https://support.google.com/accounts/answer/41078). |
| **School SSO** | If you log in via a school portal (Microsoft, Google, etc.), contact your **IT helpdesk** to reset your school credentials. |

###### Regional URL Verification

Attempting to reset a password on the incorrect regional site will result in a failure to locate the account.

* **Canada & International:** [ca.spacesedu.com](https://ca.spacesedu.com/)
* **United States:** [app.spacesedu.com](https://app.spacesedu.com/)
---

###### Good to Know

* **Link Expiration:** The password reset link is valid for **24 hours**. If the link expires, click **Reset Again?** within the email to generate a new one.
* **Email Delivery:** If you do not receive the reset email, check your **Spam** or **Promotions** folders and verify that you are on the correct regional URL.
* **Technical Support:** If you have confirmed your region and still cannot log in, please contact SpacesEDU support via the chat icon in the bottom left corner of your screen.

| 💡 Tip: Always double-check your regional URL before attempting a reset, as accounts are isolated by region and will not be recognized on the wrong site.