Why didn't parents receive my invitation email?
If you have invited family members to join your class but they cannot locate the invitation, follow these troubleshooting steps to verify the email status and ensure successful account linking.
Before You Start
- Confirm that you have already initiated the invitation process for the class.
- Ensure you have access to the People tab within your SpacesEDU teacher account.
- Note that public email providers (e.g., Gmail) may filter automated invitations into secondary folders.
Troubleshooting Steps for Teachers
Teachers can manage and verify pending invitations directly from the class roster.
- Verify the Email Address:
- Log in to your class and navigate to the People tab.
- Click on the Family sub-tab.
- Locate the family member and confirm the email address is spelled correctly.
- Correct Errors:
- If the email is incorrect, click the three dots (context menu) next to the name.
- Select Remove Family to cancel the incorrect invitation.
- Send a new invitation to the correct address.
- Resend the Invitation:
- If the email address is correct, click the Resend Invite link to trigger a new notification.
Guidance for Family Members
Advise family members to perform the following checks within their email client to locate the message.
Action | Details |
|---|---|
Check Sender Addresses | Search for messages from noreply@app.spacesedu.com or noreply@ca.spacesedu.com. |
Search All Folders | Check the Spam, Promotions, and All Mail categories, as filters may bypass the primary inbox. |
Verify Filters | Ensure that the spacesedu.com domain is not blocked by organizational or personal mail filters. |
Alternative: Direct Account Creation
If the invitation email cannot be retrieved, family members can link their accounts manually by signing up directly with the invited email address.
- Visit the Sign-Up Page:
- Initiate Registration:
- Click Sign Up and enter the exact email address used for the invitation.
- Select I'm Family.
- Complete Setup:
- Google Users: Select Sign up with Google for automatic authentication.
- Manual Setup: Enter your name, set a password, and agree to the terms.
- Verify Email:
- If not using Google SSO, check your inbox for a verification message and click the Verify Email button.
By registering with the invited email address, the parent account will automatically link to the student's portfolio upon completion.
Good to Know
- Automatic Linking: Creating an account with the invited email address serves the same purpose as clicking the link in the invitation email.
- SSO Efficiency: Using the "Sign up with Google" option eliminates the need for a manual email verification step.
- Technical Support: If access issues persist after following these steps, contact SpacesEDU support via the chat icon in the bottom left corner of your screen.
Updated on: 17/08/2026
Thank you!