How do I reset my password?
If you are unable to access your account, follow these structured steps to reset your password and restore access to the SpacesEDU platform.
Before You Start
- Identify Your Login Method: Determine if you use a standard email/password, Google SSO, or a school-provided Single Sign-On (SSO).
- Verify Your Region: Ensure you are accessing the correct regional URL for your account (Canada/International vs. United States).
- Check Email Access: Confirm you have access to the email address associated with your account to receive the reset link.
Steps to Reset Your Password
Follow these instructions for accounts created with a standard email and password:
- Navigate to spacesedu.com.
- Click Log In in the top right corner.
- Select Forgot Password? on the login screen.
- Enter your email address and click Next.
- Open the password reset link sent to your email inbox.
- Enter your new password and select Next.
You will be redirected to the login screen, where you can sign in using your updated credentials.
Login Methods and SSO
Password reset procedures vary depending on how your account was initially configured.
Method | Instructions |
|---|---|
Email & Password | Follow the standard reset steps outlined above. |
Google SSO | If you use "Log in with Google," refer to Google's Password Reset Instructions. |
School SSO | If you log in via a school portal (Microsoft, Google, etc.), contact your IT helpdesk to reset your school credentials. |
Regional URL Verification
Attempting to reset a password on the incorrect regional site will result in a failure to locate the account.
- Canada & International: ca.spacesedu.com
- United States: app.spacesedu.com
Good to Know
- Link Expiration: The password reset link is valid for 24 hours. If the link expires, click Reset Again? within the email to generate a new one.
- Email Delivery: If you do not receive the reset email, check your Spam or Promotions folders and verify that you are on the correct regional URL.
- Technical Support: If you have confirmed your region and still cannot log in, please contact SpacesEDU support via the chat icon in the bottom left corner of your screen.
Updated on: 18/08/2026
Thank you!