If you're having trouble logging in, don't worry — most login issues only take a minute or two to fix. Work through the quick region check below first, then follow the steps for the way you log in.

First, check your region

SpacesEDU runs on two entirely separate systems for security and compliance reasons: one for the United States, and one for Canada & International. If your account exists on the Canadian system and you try to log in on the US site (or vice versa), you'll receive an error even if your email and password are correct.

Whichever way you log in, first check the region button at the top right of the log in page and make sure it matches your school's location. You can also double-check the address in your browser's address bar:

• United States: https://account.app.myblueprint.org
• Canada & International: https://account.ca.myblueprint.org

If you're on the wrong region, simply switch over and log in again!

Next, check how you log in

The right troubleshooting steps depend on which log in method you use:

• Username and password — you enter your email address, then type a password directly into SpacesEDU.
• Log in with Google — you click the Log in with Google button and choose your Google account in a Google pop-up window.
• School Single Sign-On (SSO) — after you enter your school email address, a pop-up window opens with your school or district's own login page (for example, a school Microsoft or Google account). If you're already logged in to your school account on your device, the pop-up may only appear briefly before logging you in automatically.

Note: Some students — especially younger learners — log in by scanning a QR code generated by their teacher instead. If that's you or your student, see How can students log in with QR Codes?

Username and password login

If you enter your email address and then type a password directly into SpacesEDU, follow these steps:

1. Double-check the email address and password you've entered. Click the eye icon in the Password box to reveal the password text and catch any typos.
2. If the email address is wrong, click the back arrow at the top left to re-enter it.
3. If you still receive an 'Invalid Email or Password' error, click Forgot Password? to reset your password.
4. If the reset email doesn't arrive within a few minutes, check your spam or junk folder.

Note: Some school-provided email addresses can't receive outside messages, so the reset email will never arrive. If that might be the case for you, contact us using the steps in the Still can't log in? section below — and once you're back in, you can update your email address to avoid this in the future.

Note: Never logged in before? You may not have an account yet — see How do I create an account?

If you normally log in with Google or through your school's login portal, the password fields and the Forgot Password? option are not for you — resetting this password won't change your Google or school password. Head to the section below that matches your login method instead.

Log in with Google

If you click the Log in with Google button and run into trouble inside the Google pop-up window, Google's help centre is the best place to start:

• Reset your Google account password
• Troubleshoot other Google sign-in issues

A couple of things to keep in mind:

• If your school district uses Google for Single Sign-On, you don't need the Log in with Google button at all. Just enter your school email address, and SpacesEDU will bring you directly to your district's Google login page.
• If you see a Google error immediately after entering your email address, make sure you're logged in to your school district Google account on your device, and see the Google Error 403 steps in the next section.

School Single Sign-On login

If a pop-up window with your school or district's own login page opens after you enter your email address, your school uses Single Sign-On (SSO). Log in through that pop-up with your school username and password — the same credentials you use for your school email and other school applications.

Two important things to check:

• Allow pop-ups for SpacesEDU if your browser asks.
• Enter your school credentials only in the pop-up window. Typing them into the SpacesEDU password field will only produce an 'invalid email or password' error.

The pop-up window doesn't appear

1. Click the back arrow at the top left and double-check your email address. Any typo in the domain (the part after the @ symbol) will prevent your school's login page from opening.
2. Make sure your browser isn't blocking pop-ups for SpacesEDU.

Your password isn't accepted in the school login window

1. Double-check that you've entered your school email and password correctly.
2. If they still aren't accepted, contact your school or district IT helpdesk, or follow your district's usual password reset process.

Note: SpacesEDU support can't reset school-managed passwords.

You logged in, but ended up in someone else's account

See Why am I being brought into another user's account? for steps to fix this.

'The signed in user is not assigned to a role for the application'

On rare occasions, you may see this message even though your school login succeeded:

It means your school's IT team needs to give your account access to SpacesEDU. Contact your school or district IT helpdesk and ask them to assign your account to a role with access to the SpacesEDU application in Azure AD.

For IT administrators: this Microsoft help article covers the error in detail. If possible, we recommend assigning all users to the SpacesEDU application — access is controlled within SpacesEDU by administrators and via rostering imports.

Google Error 403: app_not_configured_for_user

If your district uses Google for Single Sign-On, you may run into this error:

The most likely cause is that you're logged in to a single Google account that isn't your school district account (for example, a personal Gmail account). When SpacesEDU redirects you to Google, Google tries that account automatically, and your district's system rejects it.

To fix it, log in to your school district Google account on your device:

1. Open your default web browser — Safari on iOS devices, or Chrome on Android.
2. Visit https://accounts.google.com/accountchooser
3. Click Use another account.
4. Log in with your school district username and password.
5. Open SpacesEDU again — in the browser or the mobile app — and log in.

Note: If Google shows you an account chooser with more than one account listed, simply pick your school district account.

Still can't log in?

If you've worked through the steps above and still can't log in — or you're seeing an error that isn't covered here, such as a 'misconfigured' message — we're happy to help! Open a chat using the messaging option in the bottom left-hand corner of your screen, or email hello@spacesedu.com.

To help us get you logged in quickly, please include:

• The email address you're trying to log in with
• Your region (United States or Canada & International)
• Your device and browser
• A screenshot of any error message you see

Updated on: 29/10/2026